Customer Service Executive

Categories: Skill Development
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About Course

📌Program Summary:

The Customer Service Executive course is designed to equip learners with the skills and confidence to deliver excellent customer experiences across industries. This training covers communication techniques, problem-solving methods, handling customer queries, and building lasting relationships. Learners will gain practical knowledge of managing customer expectations, resolving complaints professionally, and using customer service tools effectively.

 

Whether in retail, hospitality, banking, or online services, this course prepares you to represent any organization with professionalism and empathy.

 

📅 Duration: One Month (Customizable)

Time: 2 Hours per Day, 3 Days in a week

💻 Mode: Online

 

🧑‍💻 Career Opportunities:

• Customer Service Executive

• Call Center Representative

• Client Relations Officer

• Front Desk Executive

• Support Associate (Online/Offline)

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What Will You Learn?

  • Fundamentals of Customer Service
  • Effective Verbal & Non-Verbal Communication
  • Listening and Questioning Skills
  • Handling Difficult Customers & Complaints
  • Telephone & Email Etiquette
  • Teamwork in Customer Support
  • Using CRM & Customer Service Tools
  • Time Management & Work Ethics

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